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Blueacorn Company Warranty Policy

Effective Date: Jan 1^st, 2025

At Blueacorn, we stand by the quality of our products and are committed to customer satisfaction. This Warranty Policy outlines the terms and conditions of the warranty coverage for all products sold by Blueacorn.

Warranty Coverage

All products sold by Blueacorn come with a one-year limited warranty from the date of purchase, unless otherwise specified. This warranty covers defects in material and workmanship under normal use and service conditions.

Exclusions

This warranty does not cover:

Normal wear and tear, cosmetic damage, or aging of the product.

Damage caused by misuse, abuse, neglect, improper installation, or unauthorized modifications.

Damage resulting from accidents, natural disasters, or external factors beyond our control.

Products used for commercial or rental purposes unless explicitly stated in the product listing.

Claim Process

To make a warranty claim, please follow these steps:

Contact our customer support team at sales@blueacornnc.com with your proof of purchase and a detailed description of the issue.

Our team will assess the claim and may request additional information or photos.

If the claim is approved, we will provide repair, replacement, or a refund at our discretion.

Limitations and Liability

Blueacorn’s liability is limited to the repair or replacement of the defective product or a refund of the purchase price.

Blueacorn is not responsible for any incidental or consequential damage arising from improper use of the product.

Additional Terms

If a product has a different warranty period specified in its product listing, that specific warranty will take precedence.

Warranty coverage is non-transferable and applies only to the original purchaser.

Return & Exchange Policy

30-Day Return Window

We want you to be completely satisfied with your purchase. If you are not happy with your order, simply contact us at  sales@blueacornnc.com  within 30 days of receiving your items to start the return process.

Return Eligibility Requirements

• All items must be unused; no missing accessories.
• Original packaging/color box must be included.
• Proof of purchase is required.
• Items must be returned using tracked shipping.
• Items must be returned within 30 days after ship date

Non-Returnable Items

• Sale items and gift cards.
• Items damaged or missing key accessories.

How to Return Items

1. Initiate a Return: Email sales@blueacornnc.com including:
   • Your order number
   • Photos/videos of the items
   • Reason for return
   • We'll review your request within 2 business days
2. Ship Your Return: Once acknowledged for return, we will provide the following information:
   • Return shipping address
   • Detailed return instructions
   • Please use tracked shipping with signature confirmation; loss during
     return process will not receive refund.
3. Refund Processing:
   • Items are inspected within 2-4 working days upon receipt.
   • Refunds are processed to the original payment method within 3-5 working days
     

Note: For exchanges, we recommend returning the item and placing a new order.

Return Shipping Costs

• If the return is due to our error (such as: incorrect products, quality problems of products), we will provide a full refund;
• If the return is due to the buyer’s preference change, the buyer should pay the
  shipping costs.
  
• No restocking fee will be charged for the product return.
  

Order Cancellation

• Orders can only be cancelled before shipping.